Privacy Policy - Protecting Your Data at A2z Driving Services

Privacy Policy

Last updated: [Date]

Introduction

Welcome to A2Z Driving Services (“we”, “our”, “us”).

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website.

1. Who We Are

A2Z Driving Services
Email:info@a2zdrivingservices.co.uk
Telephone:01767 235007
Addr you have any questions about this Privacy Policy or your personal data, please contact us using the details above.

2. What Information We Collect

We may collect and process the following personal data:

Information you provide directly

Name

Email address

Telephone number

Postal address

Driving lesson enquiry details

Any information submitted through contact forms

Information collected automatically

IP address

Browser type and version

Device information

Pages visited

Time and date of visits

Cookies and usage data

3. How We Use Your Information

We use your personal data to:

Respond to driving lesson enquiries

Book and manage lessons

Communicate with you regarding services

Improve website functionality and customer experience

Send marketing communications (where lawful)

Comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Consent – for marketing emails and optional cookies

Contract – where processing is necessary to provide driving lesson services

Legal obligation – where required by law

Legitimate interests – to operate and improve our business and website

5. Cookies

Our website uses cookies and similar technologies to improve functionality and analyse website traffic.

You can manage cookie preferences through your browser settings or our cookie banner.

6. Sharing Your Information

We may share personal data with:

IT and website hosting providers

Payment processors

Professional advisers

Legal or regulatory authorities where required by law

We do not sell your personal data.

7. International Transfers

If personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, disclosure, or loss.

9. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy or as required by law.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Correct inaccurate data

Request deletion of your data

Restrict or object to processing

Request data portability

Withdraw consent at any time

Lodge a complaint with the UK Information Commissioner’s Office (ICO)

ICO Contact Details

Information Commissioner’s Office (ICO)

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.

13. Contact Us

Logo

©Copyright. All rights reserved.

Online CPC course 

call or email for dates. 

 

3.5-Hour Modular Courses:

 

• Customer Service

    (Company Image, The Professional Driver, How We Communicate, Who Customers Are and What          They Want, What Is Customer service, Customer Complaints and How to Deal With Them) (LGV &          PCV)

• Disability Awareness
 

    (Understanding Disability Awareness, Disability Etiquette, Different Impairment Groups, Models of      Disability, Identifying Barriers Facing Disabled Groups, Identifying Solutions to These barriers) (PCV      Only)

• Driver Welfare

    (Requirements, Driver Fitness, Driving Licences, Driver Health, Stress & Mental Health, Alcohol &            Drugs, Fatigue) (LGV & PCV)

• Drivers Hours & Tacho Awareness

    (Drivers Hours Rules, Tachographs, Operational Guidance) (LGV & PCV)

• Drivers Hours Rules

    (Drivers Hours Rules, Working Time Regulations, Operational Guidance (LGV & PCV)

• Fire Awareness

    (The Fire Triangle, Causes of Fire and Dangers, Fire Risk Assessment, Fire Actions, Fire                                    Extinguishers & Use, Fire Prevention) (LGV & PCV)

• First Aid Awareness

    (Actions in an Emergency, CPR, Unresponsive Casualty, Choking Adult, Bleeding & Shock, Burns)     (LGV & PCV)

• Fuel Efficient Driving
 

    (Benefits of Fuel Efficient Driving, Fuels & Fluids, Use of Vehicle, Vehicle Safety Walk Around                        Checks,  Other Factors, Driving Safely and Fuel Efficiently) (LGV & PCV)

• Health & Safety

    (Responsibilities, Vehicle Movements, COSHH, Manual Handling, PPE, Working at Height & Slips,            Trips & Falls) (LGV & PCV)

• Load Safety

    (Requirements, Considerations Before Loading, Overloading, Load Distribution, Load Security,                    Vehicle Dimensions, Loading Equipment) (LGV Only)

• Manual Handling

    (About Manual Handling, The Spine, Manual Handling Injuries and Their Costs, Regulations, Manual        Handling Risk Assessments, Safe Handling Techniques, Manual Handling Equipment) (LGV or PCV)

• Mental Health Awareness

    (Understanding Mental Health, Listening Skills, Understanding Stress, Understanding Anxiety,                    Understanding Psychosis) (LGV & PCV)

• Road Traffic Collisions

    (Reasons to Help, Arrive on Scene, Emergency Services, Next Actions, Casualty Care & Dangers,                After the Incident) (LGV & PCV)

• Rules of the Road
 

    (Speed Limits, SMART Motorways, Highway Code, Road Signs, Bridge Strikes, Mobile Phones, Sat            Navs, Traffic Accident Procedure, Company Policies) (LGV & PCV)

• Safe & Legal LGV Driver

    (Driver Behaviour, Route Planning, Delivery Points, Parking, Documentation, Security & Crime                  Prevention) (LGV Only)

• Safe & Legal PCV Driver

    (Driver Behaviour, Route Planning, Pick Up & Drop Off Points, Loading Passengers, Parking,                          Documentation, Security & Crime Prevention) (PCV Only)

• Wheelchair Safety

   (What Is Safeguarding?, Legislation & Policies, Who Is At Risk?, The Driver's Role, Recognising Abuse,     Reporting Abuse) (PCV only)

• Use of Tachographs

    (Use of Tachograph Equipment, Operational Guidance) (LGV & PCV)

• Vehicle Roadworthiness

    (Walk Around Checks, Legal Requirements, Additional Checks, Safety Equipment, Defect Reporting,     Maintenance, Prohibitions) (LGV or PCV)


 

 

7-Hour Courses:

 

• Vulnerable Road Users

    (Where Do We Encounter VRU’s? Who Are the VRU’s? Sharing Road Space, Route Planning, New     Traffic Systems, Professional Drivers Role, Hazard Perception, Defensive Driving, Blindspots,     Vehicle Safety Systems, Cyclists, Pedestrians, Motorcyclists, Horse Riders) (LGV & PCV)

• Operator Licence Awareness

    (Roles & Responsibilities, Operator Licensing, Drivers Hours, Working Time & Record Keeping,                  Effective Maintenance Systems, Traffic Regulations, Safe Loading, Driver Management,                                    Enforcement, OCRS) (LGV or PCV)

• Emergency First Aid at Work

    (Roles & Responsibilities, Incident & Casualty Assessment, Unconscious Casualties, CPR, Recovery     Position, Choking, Shock, Minor injuries, External Bleeding, Other Conditions) (LGV & PCV)

 

• 2-Day Transport Manager Refresher

    (Responsibilities, Operator Licensing, Drivers Hours & Working Time Regulations, Tachographs,                Traffic Regulations, Loading Safely, Effective Maintenance Systems, Driver Management, Vehicle              Management, OCRS, The Role Of The Enforcement Authorities) (LGV or PCV)

 

Additional 7-Hour Courses:

• Safe Use of Lorry Loaders – 1 day Experience Refresher and 2 day Novice (LGV Only)

• Slinger & Signaller (LGV Only)

• Carriage of Dangerous Goods – 3 days Core, Packages & Classes and 1 day Tanks (LGV Only)

• Carriage of Dangerous Goods Refresher – 1 day Core & Packages (LGV Only)

• Safe & Fuel Efficient Driving – Vehicle based training (LGV Only)

 

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